Meet The Team


Amy Dix

Managing Broker/Owner


Present – Managing Broker/Owner ‐ The House Store

Hands on Broker/Manager with 22 years of real estate experience, with a primary focus on REO for the past 18 years. Actively involved in Listing and Selling REO, Bank and HUD ‐ Owned, Distressed, and Short Sale Properties with 1200+ Closed Transactions.

1987 to Present ‐ 572nd Air Force Band, Tennessee Air National Guard

Instrumentalist providing musical support for the Unit with the rank of Master Sergeant (E‐7); Unit Deployment Manger; Assistant VCO for Transportation Section. Perform with the Concert Band, Jazz Band, Rock/Pop Band, Clarinet Quartet, and other musical ensembles as needed.

1995 to 2008 ‐ Residential Real Estate Sales, Realty Executives Associates

Licensed Agent listing and selling single‐family homes with the largest local real estate company in the greater Knoxville marketplace. Developed expertise in managing and marketing bank‐owned and distressed properties that facilitated starting an independent real estate company.

1993 to 1995 ‐ Residential Real Estate Sales, ERA Real Estate Center

Licensed Agent listing and selling single‐family homes with a small local real estate company in the Knoxville area.


Andrew Graybeal



My name is Andrew E. Graybeal, and it is my divine pleasure to serve you, for all of your real estate needs.  I have been a professional Realtor since 2003, and specialize in estate residential marketing and liquidation. Often I am requested by the attorneys for the deceased estate to handle more difficult and challenging real estate liquidation.  To which I am proud to be able to be called upon by the Chancery Court – Probate Division as an expert witness to the evaluation of the deceased real property.  Since I became a Realtor I have always provided proficient real estate professional standards to both buyers and sellers. I strive to make every transaction pleasurable and memorable, as I want you to be pleased for many years to come with your new home.  My professional support staff and I are pleased to assist you,  and each of us strive to go above and beyond the call of duty provide professional representation throughout the entire process of your real estate transaction.  You are always my first priority.  Please call or email for immediate support, as I look forward to conversing with you personally.

With kindest of regards I remain..

Andrew E. Graybeal

Head Shot

Caroline Zhao



Caroline understands the importance of a great Realtor to a homeowner (or investor) who’s in the process of buying or selling a home. She believes and practices the three virtues of a great real estate agent: knowledge, responsibility, and patience. Knowledge spans everything from local market climate, neighborhood demographics, down to the detailed condition of a property, and how various factors vary depending on if you are buying or selling a property as a home owner or a real estate investor. Responsibility is about always putting the interest of the client she represents at the top of each decision to be made during the entire buying/selling process. Patience is to listen to her client’s specific needs, answering each and every question, and ensuring that the most informed decision is ultimately made that generates the best value for her client. Caroline’s prior engineering and accounting careers have brought her the discipline to always attend to details that matter, which adds value to her clients. At home, other than regular household chores, she loves regularly inspecting her own residence, identifying and fixing any problems that arise during the normal course of home ownership. Regardless of if you are a home owner or a residential real estate investor; please give her a call now because you deserve the best-of-the-breed service she will provide you!


Cheryl Richey



Cheryl Richey is an Affiliate Broker specializing in investor properties.  She has been a real estate investor for over 20 years and operates as Richey Properties LLC. Her specialty is finding distressed properties for remodeling or wholesaling to other investors.  


Chuck Green


Office: 865-966-4001

Chuck Green joined The House Store team in July, 2013 and has been listing and selling real estate in the Greater Knoxville area since 1999. He specializes in single and multi-family property listings by individual and corporate sellers. He also serves the needs of Buyers who need one on one personalized advice as they navigate the real estate purchasing process. His primary market areas are Knox, Anderson, Loudon and Blount Counties in Eastern Tennessee. He has achieved the GRI (Graduate Realtor® Institute) designation, an advanced designation in the industry, as well as Accredited Buyer Representative. He has experience with helping resolve issues regarding real estate title, title clearance factors, lien resolution, and communicates factual and realistic expectations to his clients. He has a Bachelor of Science in Organizational Management and has been employed in various disciplines of sales and sales management for over 30 years. For fun, he enjoys recreational Scuba Diving and has achieved his Professional PADI Divemaster rating.  Call Chuck today to discuss your real estate needs and develop a plan to successfully achieve your real estate goals.

Debbie Phillips Headshot

Debbie Phillips



I have lived in Knoxville all my life.  I am proud to say I live in Big Orange Country and a Tennessee Volunteer.  As a lifetime native I am proud of Knoxville and the surrounding areas of rich tradition and heritage.  I graduated from Central High School and received my Bachelor’s Degree in Business with a Concentration in Accounting from South College.

Working as a paralegal for 26 years along with having rental properties for 10 years, has gained me the knowledge of contracts, negotiations, attention to details, and the knowledge of housing standards and government guidelines.

Purchasing a home is a BIG investment.  It can also be overwhelming to the buyer.  As a buyer(s) agent, I discover your needs and wants in a home, help you with referrals from trusted lenders, and help you shop for “the place to call home”.  Once we find that home, I will guide you through the maze of offering, contract negotiations, inspections, etc.   My goal is to get you to the closing table by giving you the BEST customer service and educating you as to the steps of becoming a homeowner.

Selling a home is not just simply putting a sign in the yard as if we were having a yard sale; it is competition.  To get a home sold it takes three things: condition, price, and marketing.  I guide my seller(s) in preparing their home to sell, then my knowledge of the housing prices for the location and knowing how to advertise your home is what it takes to it sold.

I believe in honesty, and going the extra mile to help a client is what makes me who I am.  I love being a realtor and the best part of being a realtor is being there beside my buyer(s) or seller(s) when the new homeowner is handed the keys to their “place to call home”.


Jeffery Bryant



Jeffery is a trustworthy professional eager to help you achieve your dream of owning a home. For over eleven years he helped people achieve their goals of learning to ballroom dance as a ballroom dance professional. Jeffery, born and raised in Knoxville, has a knowledge and love of the East Tennessee area that ensures he will take a lot of pride in making sure you are happy with the sale of your home. He is a family man that brings excellent customer service and a commitment to provide quality service to build relationships with clients and more importantly, maintain those relationships by communicating effectively.

headshot (2)

John Williams



John, originally from Chattanooga, came to Knoxville to study Finance at the University of Tennessee but following graduation in ’87 and meeting his wife Anne, a Knoxville native, he’s proud to call Knoxville his home for the last 34 years. Having raised three children, two now married and one pursuing a graduate degree out of state, John has gained personal experience throughout many seasons of housing needs. As a Realtor® Residential Specialist, John understands that knowledge is power and that keeping clients informed is the first priority. His knowledge of the single-family real-estate market has ideally positioned him to service buyers looking for a first home, a home to enjoy retirement, investment properties or just an opportunity to upsize or downsize. John recognizes that no two transactions are alike and has the ability to assist both first-time buyers and seasoned investors through the process with equal care and concern.

As a former insurance agent, John has developed the skills necessary to evaluate residential property values and analyze conditions as well as suggest potential repairs or updates that could impact the value of properties in the current market. John’s business background spans 30 years and he understands that the traits that clients value most are honesty, timeliness, and a ‘can-do’ attitude. John believes in placing clients first and always providing them with the tools necessary to make informed decisions on their future property.


Julie Anderson



My name is Julie Anderson and I have been a realtor the past 2 years in the greater Knoxville market. I am a graduate from Seoul National University with a degree in Architecture. I worked in Seoul Korea as an Architecture Engineer for 4 years and then decided to further my education in the United States in Atlanta, Georgia. I worked as a manager at a high scale downtown restaurant until I met my husband who has lived in Knoxville for the past 11 years. I enjoy hiking and cooking and also I am the current Secretary General for the Knoxville Area Korean Association.

What you can expect from me is a high attention to detail and a relentless pursuit to meet my customers’ needs and wants. I will find your dream home or sell your home after listening and providing prompt feedback. I look forward to meeting you and your family and working to make the dream into reality. Call or message me!

Lisa Li



I have been a licensed real estate agent for over 10 years. I can help with listing your property, whether it be a single or multi-family residence. Speciality is working with buyers. I am hardworking and knowledgeable in Knoxville area real estate market. My goal is to give my clients the most attention, honest advice, and provide the technology to find the best deal and the best fit for their criteria.

My husband and I are happily married with two grown children.  My husband works at the University of Tennessee and we enjoy being Volunteers in Knoxville!  I was born in China and speak fluent Chinese.  I can help your real estate needs by Chinese and English.

我从事房地产经纪人10年多。 请与我联系。


Mark Tichon



Mark Tichon is a recently licensed realtor who has specialized interest in single home investment properties, rehab projects, and home renovation properties. Mark has completely rehabilitated three homes, including one historic home in downtown Knoxville which had been condemned. Reach out if you are interested in finding hidden value in properties.

Michelle Liao





Racia Lawson




  • Licensed in 1998
  • Brokers License 2016
  • Member of Knoxville Area Association of REALTORS
  • Member of Tennessee Association of REALTORS
  • Member of National Association of REALTORS
  • Office Manager at the House Store since 2015
  • GRI – Graduate REALTOR Institute
  • e-PRO – Internet Certification

Community Involvement Past/Present

  • Harbours Gate Mentor/Leader
  • Junior Achievement
  • Chamber of Commerce
  • Ambassador for the Chamber of Commerce
  • Small Business Committee Chamber of Commerce
  • Home and Garden Committee Chamber of Commerce
  • Roane County Leadership Class
  • American Cancer Society Relay for Life committee member and chair
  • Roane County Association of Women Executives

Racia is a Roane County native with deep roots to the community. Having lived in Knox County since 2011, Racia continues to work Roane County as well as Knox and surrounding areas. Service, professionalism and integrity are just a few of the qualities that make Racia your top choice as a REALTOR. Whether you are looking to buy or sell, give Racia a call today!

head shot

Richie Branaum




Sue Goodson



Having been a Realtor in the greater Knoxville Area for over 15 years, Sue is ready to work hard to fulfill the housing needs and dreams of both Buyers and Sellers.  Whether it be finding that perfect fixer-upper for a first time home buyer, navigating the ins and outs of Luxury Home buying or working with Sellers to insure they get the absolute best value from the sale of their home.

As an experienced agent, Sue understands that Buying or Selling a home is one of the biggest decisions you will make in life.  She has specialized in listing and selling of REO properties. Currently, she manages several rental properties for clients.

Sue and her Husband Mark have three grown daughters that are in college.  They love traveling, camping and hiking in the mountains and enjoying the love of their dog and their cat.

Head shot

Yan Xu



With great interests in real estate market and investment, interior design, landscape design, and photography, I switched my career from engineering to real estate. I have been a Knoxville resident for 20 years and am familiar with the East Tennessee area.

When I list your house for sale, I help you get the house ready for sale by focusing on the essentials that help increase the value of your home and get them addressed at a minimum cost. I provide free staging consultation and recommendations for both interior design and landscaping. Professional photography, aerial photography, and video services are free as well. Almost all buyers first look at the photos on the Internet before they arrange a showing. Real estate photography is the first and the most important impression that attracts buyers to see a house in person.

Are you looking for your dream house or a property to invest? As a homeowner and a house flipper, I understand the needs both ways. I speak fluent English and Chinese, and have gained proficient people skills in communication and negotiation from the 15+ years of working experience in the U.S. Do you want to know your house’s marketing value? Call me now and I will provide a realtor’s estimate based on a complete market database and the latest marketing trends, for free.


Contact us with any questions

We would love to hear from you!